Volume 17, Issue 1, 2020


Volume 17, Issue 1, 2020


Table of Content Vol. 17 Issue 1
Editor’s Note


Book Review

Book Review on Cultural and Tourism Innovation in the Digital Era
Mohd Azlan Abu Bakar


Industry Analysis

Media Reporting for Tourism Industry During COVID-19 in India
Jaykumar V.
Branding Strategies for Tourism Industry post COVID-19 Pandemic
Mohd Raziff Jamaluddin



Impact of COVID-19 on Hospitality and Event Centre A Study of Selected Hotels in Bida Niger State Nigeria
Matthew Attahiru Gana
Tourist Perception of Service Quality at Ngurah Rai Airport Post- Eruption 2018
Made Handijaya Dewantara & Leonis Marchalina
The Effect of Value Creation on Brand Trust in Indonesia during The COVID-19 Pandemic
Agus Riyadi & Eunike Yoanita Kristanti
First Look at Online and Distance Learning in Hospitality Financial Management Course during COVID-19
Mohd Raziff Jamaluddin & Mohd Hafiz Mohd Hanafiah


Call for Papers



TeamJournal_Cover - 1 page 

TEAM Journal of Hospitality & Tourism (TEAM Journal) welcomes submissions from a wide range of disciplines that contribute to enhancing knowledge and provide a cutting-edge research stream in hospitality & tourism. The submission to TEAM Journal will undergo a double-blind reviewed process to ensure quality submissions.

Tourism Educators Association of Malaysia (TEAM)

With more than 10 years of collaboration, the Tourism Educators Association of Malaysia (TEAM) has become the bridge between the academic world and the industry. In view of the astonishing growth of the tourism industry in the past decades, TEAM comes on board to formalise ties between the educators and the hospitality and tourism organisations to provide competent human capital for the industry. TEAM has enabled the academic community to develop meaningful partnerships amongst themselves and with the industry.

Aims & Scope of TEAM Journal

The TEAM Journal aspires to be the flagship publication for the hospitality and tourism industry that emphasizes emerging issues pertaining to the latest development of the industry, in particular the Asia Pacific region. The objective of the journal is to educate and promote advancements in hotel & hospitality industry management, culinary arts & food services management, and hospitality and tourism education.

Article Categories

  • Theoretical paper
  • Conceptual paper
  • Applied research
  • Empirical research
  • Industry analysis
  • Book review
  • Research news
  • Readers critical analysis

Review Process

All articles will be reviewed (double-blind) by at least two academic experts in the particular field of the submitted paper prior to acceptance. A maximum of 45 days/1.5 months is envisaged for the completion of the blind review process. Reminders will be sent to avoid late reviews.

Paper Contributors

Papers are accepted from public and private institutions of higher education, the industry, non-governmental organization, research centres and associations within the Asia Pacific region and also to the emerging nations.

Audiences and Beneficiaries

Academics, postgraduate students, researchers and industrial professionals working in the field of hospitality and tourism

Paper Submission

All manuscript should be submitted to teamjournal2013@gmail.com. Guidelines of manuscript and format instructions are available at https://teamjournalht.wordpress.com/authors-submissions/submission-guidelines/.


Faculty of Hotel and Tourism Management
Universiti Teknologi MARA
42300 Bandar Puncak Alam
Selangor Darul Ehsan, MALAYSIA
E-mail: raziff@uitm.edu.my


Volume 16, Issue 1, 2019


Volume 16, Issue 1, 2019


Editor’s Note



Geotourism Potential of Gangani, West Bengal, India: A SWOT-AHP Approach
Mahadeb Das & Piyal Basu Roy
Travel Motivation Marketing Attributes and Destination Choice among Honeymooners in Malaysia
Farizah Jailani, Hassnah Wee & Nurzehan Abu Bakar
Community-Based Tourism Model for the Agta Tabangnon Communities in Tiwi
Gina B. Alcoriza
Consumer Ethnocentrism Against Intention to Visiting Nature-Based Tourist Destinations in Bandung Regency
A. Rahayu, G. Razati, S.H. Senen, Y. Murtadlo & A.F. Ridwan
How to Trust Hotel Website?
Dewi Pancawati, Endah Fitriyani & Ratna Dewi Cahyati
A Systematic Review on Bicycle Tourism Concept Issues and Future Directions
Nurul Anisya Mohd Sabri, Faiz Izwan Anuar, Atiqah Mohd Adib & Nursyazwani Azahar


Book Review

Book Review International Best Practice in Event Management based on The APIEM Certified Event Manager
Wan Soraya Wan Abdul Ghani


Industry Analysis

Asian Games Post Event Challenges for Palembang
Muhammad Iqbal Djohan
Visit Malaysia 2020 Outlook Assessing Hotel Industry Contribution
Durrahtul Ashikin Zakaria & Anastasya Azman

Volume 15, Issue 1, 2018


Volume 15, Issue 1, 2018


Editor’s Note



Conserving Bali’s Heritage Sites: The Power of Unwritten Laws     
Ka Leong Chong & Mun Loon Lai
Pre-Travel and On-site Medical Adherence and Compliance of Trekkers to Everest Base Camp
Wendy Hillman
Sustainability of Cultural Tourism in Sabah  
Lai Mun Loon
Learned Helplessness among Visually Impaired Tourists and Their Sighted Travel Companions
Azni Zarina Taha, Mozard Mohtar & Thinaranjeney Thirumoorthi
Awareness and Willingness on Halal Certification of Non-Halal Restaurant Owners in Manila
Ryan T. Liba, Moses P. Matsuzawa, Josenne V. Coronel, Martin Jose T. De Silva, Marleen Shane P. Dumaoal, Martin Jose T. De Silva, Rosa Mae F. Marilla & James Cromwell D. Tarca
The Influence of Brand Image, Service Quality and Guest Satisfaction on Guest Loyalty
Rabab Alsurmi & Elangkovan Narayanan Alagas
Profiling Tourist Expenditure on Street Food: A Study on Penang  
Li Win Ooi


Industry Analysis

The Panacea for the Disruptive Effect of Digitalisation on Travel Patterns, Demand and Supply – A Holistic Approach
John Chan Weng Fatt


Volume 14, Issue 1, 2017


Volume 14, Issue 1, September 2017


Editor’s Note


Women in Management: Breaking Barriers on Female Career Advancement in Hospitality Industry

Elangkovan Narayanan Alagas

Hotel Co-branding: Is 2 Better Than 1?

Daniel Chong Ka Leong

The Influence of Destination Image and Event Image on Behavioural Intention of Sport Event: The Case of Penang Bridge International Marathon

See Siau Fern & Seah Wan Wei

Visual Recognition and Understanding of Hospitality Management Students of Philippine Provincial Dishes

Ryan T. Liba, Milagros D. Magsanoc, Ysabelle I. Cruz, Conchita O. Mendoza, Christian Allan Quirante, Kyra Leina A. Santos & John Marqui R. Segui

A Study of Foreign Visitors’ Motivations to Visit Guangzhou China based on Push-Pull Factors

Chris Ong Siew Har & Ivy Ling Zai Xing

Service Innovation: Unfolding the Future for the Hospitality Industry through Touch Points

Bhuvanes Veerakumaran, Kashif Hussain & Edwin Chung Chin Yau

Industry Analysis

Evolution and Creativity of Tourism Businesses: The Entrepreneurial Journey of Asian Overland Services

Anthony Wong

Book Review

The Business of Tourism (10th Edition)

Holloway, J C. and Humphreys, C. (2016)

by Harold Bernardo Bueno

Mountaineering Tourism

Musa, G., Higham, J. and Carr-Thompson, A. (2015)

by Shahrul Najmin Baharom

Volume 13, Issue 1, 2016


Volume 13, Issue 1, December 2016


Editor’s Note


The Mediating Influence of Nation Brand Image in the Relationship between Tourism and Hospitality Attributes and Behavioural Intention
Bintang Handayani & Basri Rashid

The Influence of Customer-Based Brand Equity on Event Loyalty: A Case Study of the Three Gorges Migrant Cultural Festival, Chongqing, China
Philip Wong Pong Weng

A Historical Review of Recreational Carrying Capacity Model (RCC) in Island Tourism
Badaruddin Mohamed & Kai Xin Tay

Hospitality Higher Education Talent Management Programme, STEP:A Stepping-Stone to Develop Future Hospitality Leaders
Frederic Bouchon, Patrick Daya & Neethiahnanthan Ari Ragavan

A Case Study of Local Non-Muslim Guest Awareness towards Syariah-Compliance in Grand BlueWave Shah Alam
Azsyanti Ibrahim & Salamiah A. Jamal

Level of Satisfaction, Emotional Responses and Behavioural Intentions of First-Visit Customers of Selected Restaurants in Quezon City, Philippines
Chiara Janina C. Del Castillo, Mikhaela F. Libao, Alyssa Kimberly A. Chua, Katrina DC. De Guzman, Erica Shayne D. De Pedro & Ryan T. Liba


Industry Analysis

Food Excess: The Neglected Issue in the Hospitality Industry
Benjamin Lephilibert

Ecotourism in UNESCO World Heritage Sites: Uplifting Communities, Opportunities and Economies
Tan Sri Dr Ong Hong Peng

Book Review

Coding Manual for Qualitative Researchers
Saldaña, J. (2011)
by Christian Kahl

Medical Tourism in Developing Countries
Bookman, M.Z. and Bookman, K.R. (2007)
by Samuel Adeyinka-Ojo


Volume 12, Issue 1, 2015


Volume 12, Issue 1, December 2015


Editor’s Note


Using Apps to Improve Service Delivery in Malaysian Hotels: Guests’ and Employees’ Rationales
Raimond Selke, Ang Lay Hoon & Torsten Schaar

Employment Empowerment through Human Resource Department in Enriching Employees Satisfaction: The Hilton Way in Malaysia
Liew Pit Woon & Christian Kahl

How Slow is ‘Slow’? Dilemmas of Slow Tourism
Sonia Khan

An Analysis of Outsourcing Hotel Services in Tanzania
Paul Michael Mugassa

How does Tourist Value the Nature-based Tourism Sites in North-eastern Bangladesh?
Mohammed Syedul Islam & Evana Nusrat Dooty

Assessment of the Contribution of Tourist Hotels in Socio-Economic Development in Monduli District, Northern Tanzania
Abidan Aisario Mrema


Industry Analysis

Challenge of Conserving and Protecting Heritage Sites
Victor Wee


Book Review

Managing Cultural Differences
Moran, R.T., Abramson, N.R. & Moran, S.V. (2014)
by Joaquim Dias Soeiro

Cross-cultural analysis: The science and art of comparing the world’s
modern societies and their cultures
Minkov, M. (2013)
by Aarash Baktash



Volume 11, Issue 1, 2014


Volume 11, Issue 1, December 2014


Editor’s Note



Exploring Characteristics, Travel Motivation and Experiences of Tourists in Private Ecotourism Sites: A Case Study in Zhejiang, China

Liang Hu & Jiaying Lu

Guests’ Perception on the Integration of Disaster Risk Reduction and Management in Hotel Planning: The Case of Manila Bay Area Hotels

Lovely Dawn A. Rumbines & Susan L. Solis

Word Play in Destination Marketing: An Analysis of Country Tourism Slogans

Sonia Khan

Determinants of the Emerging Terrorist Threats to Luxury Hotels: A Case Study of Pakistan

Rupam Konar, Jeetesh Kumar & Kashif Hussain

Standards for Sustainable Hospitality Services in Zanzibar

Paul Michael Mugassa

Profile and Characteristics of the Visits of International Visitors to the Kilim Karst Geoforest Park, Langkawi

Nitanan Koshy Matthew, Ahmad Shuib, Sridar Ramachandran and Syamsul Herman Mohammad Afandi

Mechanism of Stakeholders Relationship in Nature Tourism Management in Indonesia

Harini Muntasib, E.K.S.

Industry Analysis

Towards ASEAN Integration 2015: Where is the Future of Tourism Research?

Tan Sri Ajit Singh

Book Review

Information and Communication Technologies for Sustainable Tourism

Ali, A., & Andrew, F.J. (2013)

by Karun Rawat

Sustainable Tourism and the Millennium Development Goals

Bricker, K., Black, R. & Cottrell, S. (2012)

by Farah Atiqah Mohamad Noor

Abstracting & Indexing

TEAM Journal of Hospitality & Tourism is abstracted and indexed in:

CABI Index

CIRET (International Center for Research and Study on Tourism)

MyCite (Malaysian Citation Index)

UDLedge Social Science & Humanities Citation Index (SS&HCI)

Focus (Journal and Conference Proceedings)


With greatest honor, we would like to announce that TEAM Journal is now indexed in MyJurnal!

This year is the tenth year anniversary for the TEAM Journal of Hospitality & Tourism. Steering by the Tourism Educators Association of Malaysia, TEAM journal has gone through 10 years of glory. The way along was not without any hurdle, but the journal survived and it is now aiming to establish its stance as one of the indicating hospitality and tourism journal in the Asia Pacific region. In order to achieve this resolution, a few pivotal steps have to be taken, including enhance the accessibility and visibility of the journal, increase citation and ultimately, get the journal indexed. In this light, we have registered TEAM Journal in MyJurnal – a Malaysian online journal management system founded by Malaysian Citation Centre, Ministry of Higher Education. Engaging TEAM Journal in the Malaysian scholarly context is the first step. From here onwards, we envisage a better future for TEAM Journal of Hospitality & Tourism.

Happy 10th anniversary!

To access TEAM Journal in MyJurnal, please go to: